Return Policy

Return and exchange policy

- The return or exchange of a product is a right for all our customers, and it includes all the products we offer on our shop.

- All the products offered on our shop are subject to the exchange and refund policy according to the terms and conditions stipulated on this page.

- Returns or exchanges can be made if the product is in its original condition when purchased and packed in its original packaging.

- Return within three (30) days and replacement within seven (14) days from the date of purchase.

- Please contact us via the Contact Us page or via our phone numbers to request a return or exchange.

- Please take a picture and send the product with the city, address and order number specified so that it can be replaced by another product in case the product is corrupt or has a certain defect, or it is not used in accordance with the agreement.

Eligibility:

• Return window: Items can be returned within 30 days of purchase.
• Exchange window: Exchanges are accepted within 14 days of purchase.
• Condition: Products must be unused, unworn, and in their original packaging with all tags attached.
• Proof of purchase: A receipt or order confirmation is required for all returns and exchanges.

Exceptions:

• damaged items: We cannot accept returns or exchanges for items that have been  worn, or damaged.

Please contact the support center for assistance.